Activity: A655 - Resolve Incident and Recover Service
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Resolve Incident and Recover Service Determine How to Apply Resolution Monitor Change Perform Resolution for Requestor Provide Information to Requestor Initiate Change Request Step Through Resolution with Requestor Validate Service Recovery

Activity detail diagram: Resolve Incident and Recover Service Incident Owner Determine How to Apply Resolution Monitor Change Perform Resolution for Requestor Provide Information to Requestor Initiate Change Request Incident Owner Incident Owner Step Through Resolution with Requestor Validate Service Recovery Incident Owner Incident Determine How to Apply Resolution Incident Determine How to Apply Resolution Change Implementation Communication Monitor Change Incident Change Implementation Communication Monitor Change Incident Perform Resolution for Requestor Incident Incident Communication to User Perform Resolution for Requestor Incident Provide Information to Requestor Incident Incident Communication to User Provide Information to Requestor Incident Initiate Change Request Change Request Initiate Change Request Incident Step Through Resolution with Requestor Incident Incident Communication to User Step Through Resolution with Requestor Incident Incident Information Operational Monitoring Data Operational Documentation Validate Service Recovery Incident Validate Service Recovery
Work Breakdown

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.